About

The Client is a local government authority in Scotland, UK. It provides a wide range of on-site and online social services to the local community and temporary residents. The services include housing, education, taxing, recycling, health and social care, leisure, public transport and tourism.

Challenge

Microsoft SharePoint Intranet and Portal services have become the heart of the Clients interdepartmental collaboration in day-to-day operations and communication with website visitors. So, to keep its SharePoint 2010 farm at top performance, and resolve performance issues, the Client needed professional infrastructure maintenance and support services. Subsequently, the agency planned a 2-step migration to SharePoint 2013 and 2016 with the potential of moving to Office 365.

Solution

After a comprehensive online health check of the SharePoint system, VolgoTechnologies team of Microsoft certified professionals worked out a specific approach to meet the Clients business needs. The approach includes the following stages.

Staging

Data Ware House

Data Ware House

Desktop Application

Results

The fruitful collaboration with VolgoTechnologies allowed the Client to resolve critical issues with the SharePoint Intranet and Internet services, thus boosting its overall performance. We continue to maintain sustainability of the Clients solution providing a transparent managed services policy with flexible support hours, reactive problem solving (critical issues are responded within one hour) and monthly service review and risk assessment reports.

Technologies and Tools

SharePoint, Microsoft SQL Server, AD.