About

The Client is an international professional services company headquartered in Texas, US. The company provides their services to enterprise and middle-market customers across multiple business domains and industries, including healthcare, banking, retail, manufacturing, telecom and more.

Challenge

The Client runs an on-premises SharePoint intranet that hosts several departmental sites (HR, Marketing, Sales, ICT, etc.), business solutions (quality management, document management, etc.) and ensures enterprise-wide collaboration. Employees use the intranet actively to do daily tasks, collaborate with colleagues, manage documents and their personal information, as well as track their working time and vacations.

However, vacation scheduling was organized in a very inconvenient way. To check up available vacation time or book it, employees had to

Solution

After having analyzed the existing process of vacation booking on the Client intranet, VolgoTechnologies offered to develop a dedicated intelligent vacation chatbot. The chatbot was to assist employees in checking and booking vacations, thus replacing multistage human interaction completely.

To ensure human-like conversation, VolgoTechnologies developers tried out several bot training services and chose Dialogflow (former API.ai) as the most suitable one. To teach the bot to support natural communication, the development team used a vast set of conversational phrases, including

Staging

Staging a Multilingual AI-Powered Vacation Chatbot for a SharePoint Intranet involves creating an intelligent, user-friendly chatbot that can handle vacation requests, provide information, and answer questions in multiple languages, all integrated within a company SharePoint intranet. Here a structured approach:

Datawarehouse

Dataware House

Desktop Application

Results

VolgoTechnologies has successfully developed, trained, implemented and tested the vacation chatbot. Employees can access the bot directly from their intranet homepage, as well as from desktop and mobile messengers (Skype, Telegram). The bot facilitated the vacation process substantially. Now employees can check and book their vacation via a simple online conversation with the bot.

Technologies and Tools

Microsoft SharePoint 2013, .NET, C#, Microsoft Bot Framework, ASP.NET Web API, Google Dialogflow, Visual Studio 2017.